REFUND POLICY

Overview

This Refund Policy clearly defines the standardized refund rules, eligible conditions, processing procedures, and timeframes for all orders placed on our official website. Our policy is formulated to protect the legitimate rights and interests of every global customer while maintaining a fair, transparent, and consistent service standard for both domestic and international orders. All pet product purchases from our store, including dog collars, triangular bandanas, bow ties, dog harnesses, walking travel sets, leashes, pet toys, ID tags and decorative pendants, dog beds and bedding items, as well as co-branded and customized services, are governed by this unified refund regulation. By completing a purchase on our site, you agree to the terms outlined in this Refund Policy.

General Eligibility for Refund

We provide a customer-friendly and risk-free shopping guarantee for all consumers. Customers are entitled to apply for a return and subsequent refund within 60 days from the date of receiving the ordered products. This long valid return and refund window allows sufficient time for customers to inspect product quality, size, appearance, and applicability for their pets.
To qualify for a full refund, the returned items must be in unused, unwashed, undamaged, and resalable condition. All original packaging, accessories, tags, and attachments must be complete and intact. Products that are damaged due to improper personal use, artificial destruction, long-term wear, or missing original accessories will not be eligible for a full refund. Our official team will conduct a strict inspection after receiving your returned goods to confirm refund eligibility.

Refund Processing Timeline

Once your return application is successfully approved and your returned package is delivered, received, and verified by our after-sales inspection team, we will initiate the formal refund process immediately. All qualified refunds will be fully processed within 5 to 10 working days after the completion of product verification.
The overall refund progress is fixed and applicable to all global customers without regional difference. During the processing period, our system will automatically settle the refund amount, and the fund will be returned through your original payment method. Please note that individual bank or payment platform processing delays may occur, which are beyond our operational control.

Currency & Fee Rules

All refunds on our website are uniformly calculated and settled in USD as the standard currency. The refund amount corresponds to the actual payment amount of your original order. Since our store provides free worldwide shipping for all products, no shipping fee, handling fee, or hidden deduction will be charged during the refund process for eligible return orders.
For orders that enjoy promotional discounts, coupon deductions, or special offer activities, the final refund amount will be calculated based on the actual paid amount by the customer. No additional fees will be deducted arbitrarily.

Non-Refundable Situations

To ensure standardized and reasonable operation, the following situations do not support return and refund applications: products damaged due to personal misuse, improper storage, or artificial damage; products exceeding the 60-day valid return period; customized personalized products with exclusive custom parameters confirmed by customers; lost or incomplete original packaging and accessories that affect secondary sales; and unreasonable refund applications that violate the principle of fair trading.

Partial Refund & Special Circumstances

For special scenarios such as partial product return in a single order, defective product replacement, or exceptional after-sales situations confirmed by official verification, we will provide corresponding partial refund solutions according to the actual order situation. All special refund arrangements will be communicated and confirmed with customers one-on-one to ensure the fairness and accuracy of the processing result.

Policy Updates

We reserve the right to adjust and update this Refund Policy irregularly to match service upgrades and standardized operational requirements. The latest policy content will be officially published and displayed on this page, taking effect immediately after publication. It is recommended that customers check the latest refund rules regularly before placing orders.

Contact Support

If you have any questions about refund eligibility, processing progress, return procedures, and policy details, please submit your consultation through our official Contact Us page. All official contact channels and email addresses are available on the Contact Us page, and our professional after-sales team will provide you with accurate and timely service support.