CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the complete set of standardized service rules, shopping guidelines, logistics arrangements, and after-sales policies applicable to all customers purchasing products from our official store. Our core principle is to deliver transparent, reliable, and customer-focused shopping experiences for every global user. All service regulations are uniformly implemented for both domestic and international orders to ensure consistent, fair, and high-quality service standards worldwide. By placing an order on our website, customers fully acknowledge and agree to the service terms specified in this policy.

Order & Payment Policy

Our store adopts a unified currency standard of USD for all product pricing, order settlement, and refund transactions, providing a unified and straightforward payment experience for global customers. We support secure online payment methods to ensure every transaction is safe, efficient, and traceable. All displayed product prices are final and include no hidden fees or additional handling charges. Customers can complete order confirmation and payment independently on our official website, and all successfully paid orders will enter our unified order processing queue immediately.

Shipping & Delivery Policy

We provide completely free worldwide shipping for all products in our store, with zero shipping fees for all domestic and international orders, no minimum purchase requirements applied. Our professional warehouse and logistics team ensures all confirmed and paid orders will be processed and shipped out within 1 to 3 working days. We adhere to an efficient order sorting, packaging, and dispatching process to shorten pre-delivery waiting time for customers.
The unified standard delivery period for all orders, regardless of regional differences, is 6 to 12 working days. To accommodate customers with urgent usage needs, expedited delivery services are available as an optional choice for all orders. The delivery timeline covers the entire logistics process from warehouse dispatch to final delivery, ensuring customers with clear and predictable order arrival schedules. All logistics processes are strictly standardized to guarantee package safety and intact product delivery.

Return & Refund Policy

We uphold a customer-friendly and risk-free shopping mechanism with a standardized long-term return service. All eligible products purchased from our store enjoy a 60-day return window. Customers can submit a legitimate return application within 60 days after receiving their orders if the products fail to meet personal usage needs, or have non-artificial quality and appearance issues. All returned products must remain unused, undamaged, and retain original packaging and accessories to pass our official verification.
Once your return request is approved and the returned package is received, inspected, and verified by our after-sales team, we will initiate the official refund procedure. All refunds will be processed within 5 to 10 working days after verification completion. The refund will be returned via the original payment channel, and the full refund amount will be settled in unified USD currency. We guarantee efficient and transparent refund processing for every qualified return application, effectively protecting the legitimate shopping rights and interests of all customers.

Product Service & Support

We provide full-cycle customer support for all our product series, including dog collars, triangular bandanas, bow ties, harnesses, walking travel sets, leashes, pet toys, ID tags & decorative pendants, dog beds & bedding, as well as co-branded and customized characteristic services. Our team offers professional pre-sales consultation covering product size selection, style matching, functional introduction, customized service details, and after-sales problem solving for product usage, logistics inquiries, and order issues.
We strictly control product quality in every production and inspection procedure. All products are designed in line with pet safety and ergonomic standards, ensuring safety, comfort, and durability for daily pet use. For any product quality problems caused by production process defects, we will provide targeted after-sales solutions in strict accordance with this policy.

Customer Assistance & Contact

For any questions regarding order inquiries, shipping status, return and refund procedures, product consultation, customized service applications, or service policy explanations, please refer to and contact us through our official Contact Us page. All official contact channels and email addresses are published on the Contact Us page. Our professional customer service team is dedicated to responding to customer inquiries promptly and solving all service-related problems with a rigorous, efficient, and attentive attitude.